First place: Salesforce
Salesforce is one of the best CRMs for small and medium organizations. This platform will allow you to attract potential customers through an individual (personalized) way of the client. And the built-in intelligent marketing platform will allow sales via email, SMS, social networking and digital advertising.
Features of this system include automatic tracking of emails and meetings, work with social networks and e-mail.
Prices start at $ 25 per month per user.
Second place: Freshsales (or Freshworks)
Freshsales, now called Freshworks, is a popular CRM platform that is great for organizations of all sizes. It is easy to use, has a convenient information panel that provides access to manage contacts, reports, emails, phone calls and more. In addition to the intuitive web interface, you can work with the system through mobile applications.
Features of the platform include evaluating potential customers based on artificial intelligence to determine their priorities, recording appointments and phone calls directly from the platform.
The cost of using Freshsales starts at $ 12 per month per user.
Third place: Zoho
Zoho is a cloud-based SaaS platform that includes marketing and sales management features along with online productivity tools.
Zoho CRM can be integrated with other marketing tools previously used, it is able to find potential customers through social networks, segment visitors and provide support through built-in chat.
The platform provides multi-channel contact management (email, phone, chat and social networks), the ability to create detailed analytical reports. There are mobile applications for managing data from the phone.
Zoho has a free plan for three users, but there are really good features in paid tariff plans, which start at $ 12 per month per user.
Fourth place: HubSpot
HubSpot is the best CRM for small organizations looking for cost-effective solutions. This software allows you to create customer databases and manage new leads.
CRM has a user-friendly interface that allows you to see the entire sales channel directly on the dashboard. If you need more data, you can view all contact and sales activities, detailed reports, and performance based on user or team.
HubSpot has mobile apps for iPhone and Android, email templates, real-time notifications, email tracking, scheduling, phone calls, and more.
You can use this platform for free, but for more powerful features it is recommended to choose a paid tariff plan that starts from $ 50 per month.
Fifth place: Salesflare
Salesflare is a CRM that collects contact information about your potential customers from social profiles, emails, and other public sources, aggregates and manages that data. The system is able to automatically log all your appointments and phone calls at the same time.
Salesflare can also automatically sort and track the files that customers share. The system also knows how to manage sales and communicate the customer’s path in a convenient way.
The cost of the platform starts from $ 29 per month. There are also Pro and Enterprise rates for $ 49 and $ 99, respectively.
Sixth place: Pipedrive
Pipedrive features speed and flexibility. Using its unique conveyor control function, you can clearly see the entire sales process and view the entire path of the customer.
The service can be integrated with e-mail, generate reports, forecast sales. The availability of mobile applications will allow you to access CRM from anywhere. Another advantage is the integration of the service with a number of popular online tools, including the Trello task management service, Zapier integration solutions. Additional useful features will be data backup and encryption.
You will have to pay from $ 12.5 per month to use the service.
Seventh place: Worksection
Worksection is a versatile organizations management platform that will allow you to automate many of the tasks that arise when building customer interactions. The service is able to plan and track progress, work not only with customers but also with contractors, track tasks for them and their implementation, calculate the cost of work.
The convenience of Worksection is the use of a variety of visualization tools – from Gantt charts to boards (kanban views). Thanks to the large selection of templates for project management, planning all processes with Worksection will be available even to a beginner.
The service can be used free of charge, but only for a team of 5 people. The minimum paid rate for Worksection will be $ 29 for ten users per month.
And the last place: SalesDrive
SalesDrive is one of the few CRMs that not only has a Ukrainian interface, but is one developed in Ukraine. This means that the technical support process can be implemented much easier.
The service is able to integrate with many popular technology platforms, including not only Prom.ua, Rozetka, “Allo” marketplaces, but also delivery services “Nova Poshta”, “Ukrposhta” and Justin, as well as many site management systems: WordPress , Tilda, OpenCart, Horoscope.
Integration with Gmail and Ukr.net will allow you to set up email marketing and record all interactions with customers. The task setting system will help to build the processes of sales and marketing management, and convenient configuration options will allow anyorganization to work with this CRM.
The cost of working with SalesDrive starts from UAH 509 for 1-2 users per month. However, there is a 14-day period during which you can test the service.
