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Ticket Packs

Tickets are free to redeem during public beta until 8 December 2009.

1 Ticket Ultimate discount FREE Redeem
1 Ticket No discount £60 Purchase
5 Tickets 5% discount £285 Purchase
10 Tickets 10% discount £540 Purchase
20 Tickets 20% discount £960 Purchase

Features

  • Expect a response within 12 hours of opening a new ticket.
  • Authorise other members to view and create tickets on your account.
  • Resolve tickets through the ticket system, instant messaging or phone.

Terms

Ticketed support covers: installation, extension, core system and XSLT template issues.

It does not cover feature requests, help with project implementation or general web development advice. For project development help, please consult our custom development service.

Each ticket approximates to one hour of our time. However, we won't enforce this unless an issue takes significantly longer than an hour. We will notify the ticket holder ahead of time if this occurs.

Ticket response time experience delays during major holidays.

Critical Symphony bugs identified during a ticketed support will be raised for a priority update. Non-critical Symphony bugs identified will be logged on the issue tracker.

Symphony • Open Source XSLT CMS

Server Requirements

  • PHP 5.2 or above
  • PHP's LibXML module, with the XSLT extension enabled (--with-xsl)
  • MySQL 5.0 or above
  • An Apache or Litespeed webserver
  • Apache's mod_rewrite module or equivalent

Compatible Hosts

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